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Big box store courtesies sadly lacking for customers

October 24, 2009
By Wayne Sheets, Contributing Business Writer

What a way to start a week. I stopped by one of our big box stores Monday morning to have the battery in my wristwatch replaced. As I approached the jewelry counter, the young woman behind the counter almost hinted at a smile. That was the extent to which she acknowledged that a customer was anywhere near. A micro-millisecond of eye contact occurred when I handed her my watch and asked if she would replace the battery.



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