New call center in Elkins to employ 220
By CARRA HIGGINS Staff WriterNearly five months after Aegis Communications closed the doors to its Elkins call center that employed more than 200 people, another will soon take its place. TRG Customer Solutions, a Jacksonville, Florida-based company with locations worldwide, is in the process of hiring around 220 people to accept incoming calls for a telecommunications business.
Frank Kelly, TRG Customers Solutions chief executive officer, told The Inter-Mountain Thursday that Elkins is the company's fourth location in West Virginia. He explained TRG Customer Solutions chose to open a call center in Elkins because the area offers a workforce with experience handling calls, the overall atmosphere of the region and its proximity to Charleston and Pittsburgh, Pennsylvania.
"We're excited to be here," Kelly said. "There are good, qualified people here and we hope to take advantage of that by bringing them onto our team."
The TRG Customer Solutions call center will operate from 9 a.m. to 7 p.m. Mondays through Fridays. Starting wages for those accepting calls will be $10 per hour. Kelly estimated the Elkins location's monthly payroll will be $200,000.
The Elkins site director has been hired and the rest of the management team is in the process of being hired, Kelly said. Applications for floor employees are currently being accepted and response has been positive, according to Kelly.
He explained many former Aegis employees have applied for positions and have been informing their former coworkers of the opportunity through social networking sites.
Those interested in applying for a position with TRG Customer Solutions may apply online at www.trgcs.com/joinus.html. Experience with Aegis is an advantage in the application process, Kelly said. Resumes may be uploaded online and a recruiter will contact individuals for interviews.
The first group of approximately 50 employees will begin the four-week training course around Aug. 2 and will begin accepting phone calls after their graduation in early September.
Kelly said training courses will begin each week thereafter for several weeks and all of the estimated 220 employees should be on the floor accepting telephone calls by November or December.
Kelly said the facility, owned by Craig Phillips, is a "great" building and some cosmetic work will be completed, including the installation of new carpet and repaving of the parking lot.
TRG Customer Solutions does not release the names of businesses for which they accept calls; however, Kelly said clients are Fortune 500 businesses.
Copyright The Inter-Mountain, all rights reserved.
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RichardDSpencer
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07-23-10 5:34 PM
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The same old click of people. The "Buddy Buddy" system. A few, grossly over-paid managment spots who dump all the work off on those who are willing to kiss ass in order to keep their jobs. It's the same thing everywhere you go, lazy and overpaid managment who are incapable of doing their jobs, so they dump all the work on their co-workers. A little kissy, kissy and then everyone is happy. Someone needs to ask the upper 1% how much money they are getting paid?
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