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Retailers unfazed by holiday returns

December 27, 2012
By Casey Houser - Staff Writer (chouser@theintermountain.com) , The Inter-Mountain

Area residents may have been quite pleased with the Christmas presents they received Tuesday, as local retailers have mostly reported an average number of returns for gifts given this week.

Terry Ware, owner of Elkins Sears, said Wednesday he hasn't seen any unusual behavior, concerning the number of returned gifts.

"We got a few returns and exchanges," he said. "It's about average."

He said the first couple days following Christmas are the busiest and returns become less prevalent as the new year approaches.

Among the various items that Sears offers, Ware said the most commonly returned items are tools, including drills, wrenches, screwdrivers and other power tools.

Ware said tools are often exchanged for different styles, such as an exchange of phillips-head for a flat-head screwdriver set.

Glenn Sycafoose, assistant manager at Elkins Kmart, said returns are on a normal pace at his store, as well.

"It's not too bad, today," he said, when asked Wednesday about how things were progressing.

Returns and exchanges are taking place with a whole host of items, Sycafoose said.

"It's across the board," he said, stating no single type of item was being returned primarily over any other.

As for the returns that are being brought to the store, Sycafoose said the process has been free from trouble.

"Most merchandise we can take back or exchange," he said.

Dave Perry, manager at the Elkins Big Lots, said things are slow at his store.

"It's slow both ways," he said. Returns and sales of holiday items, which are now discounted by 50 percent, were both sluggish.

Perry mentioned the weather as a probable cause of the slow pace of returns.

He agreed with other retailers, who noted that returns tend to happen less often as the number of days past Christmas increases.

 
 

 

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