Erie Insurance ranked highest on J.D. Power business study

Erie Insurance has ranked highest on J.D. Power’s first Small Business Commercial Insurance Study, which evaluates small business owners’ satisfaction with commercial insurance policies.

Pioneer Insurance Agency Inc. in Elkins, which is proud to offer insurance services through Erie Insurance Group, has two local offices, one in downtown Elkins at 200 Davis Ave., and one on the Beverly Five-lane at the corner of Glenmore Loop Road.

To complete its study, J.D. Power analysts measured responses from more than 3,700 participants about 23 small business commercial insurance providers.

“Purchasing small business insurance can be complex, but having an insurance agent to guide you through the process makes it much easier and provides considerable peace of mind. Interaction- in our case, with our independent agents – was one of the major evaluative criteria for this study. It shows the important role agents play when it comes to shopping for, buying and owning commercial insurance,” said Terry Cavanaugh, president and CEO of Erie Insurance. “Receiving this recognition, especially after being ranked ‘Highest in Customer Satisfaction with the Auto Insurance Purchase Experience’ by J.D. Power early this year, shows how ERIE’s efforts to provide the best customer service experience in our industry pays off.”

The 2013 Small Business Commercial Insurance Study measured five factors to determine overall satisfaction. Those factors were: price, payment/billing, policy offerings, claims and interaction (agent, broker, customer service representative and Web). Erie Insurance ranked among the top three highest performers in all five factors, achieving the highest score for interaction and policy offerings – the two most important drivers of satisfaction.