Building a Vibrant Community – Words & Phrases

ELKINS — The year 2020 formalized several words and phrases such as COVID-19, quarantine, and masks along with “flatten the curve,” “stay at home,” and “new normal.” In addition to those challenging words and phrases, it’s important to remember a few additional key leadership words and phrases in our efforts to build a vibrant community:

“Keep the throttle down.” A leader must master change management. Pushback is a common during change. If one is aware that pushback is natural, they can move to the desired outcome.

When the pushback is at its height, it is called the turbulence phase of change. This can be scary and startling. It can cause a project to stop. Being aware turbulence is a natural phase of change, the leader can push forward.

Chuck Yeager broke the sound barrier back in 1947. He kept the throttle down despite heavy turbulence, which led to a sonic boom, and a smoother flight. If turbulence occurs during a period of change, it is important to keep the throttle down.

“What you permit you promote.” This phrase is often spoken in the context of leaders NOT taking action.

For example, at one organization, annual employee evaluations were always several weeks late. Why, because management felt that if evaluations were completed within 90 days after their due date, the evaluations was not considered late. The message to employees – due dates are not important. This leads to a culture within the organization of missing deadlines when responding to clients, regulatory agencies, and other employees. Management which does not enforce due dates loses credibility.

Of course, this is only one example. What you permit you promote can fit many situations.

“Capital follows talent and talent follows place.” Businesses will invest capital in area where they can find talent. And to attract people, especially younger people, a community must be a vibrant place to live. Place means a place for people to work and a place for people to live.

In summary, Keep the throttle down is about understanding change and not backing off a project that will make the workplace or community better.

What you permit you promote works both ways. If you permit employees to implement ideas and solve issues it creates that tendency. If you permit poor teamwork, sloppy work, and so forth – it will increase.

Capital follows talent and talent follows place is all about people. Talent helps build local businesses and attracts others to the area.

Words and phrases are powerful reflections of our values. In tough times leaders continue to push forward, keep standards high, and invest in people.

This article follows the concepts outline in a book entitled “Building a Vibrant Community” written by Quint Studer. Compliments of Tygart Valley Orthopedics, the Elkins-Randolph County Chamber has free copies of the book available to those who are interested.


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