Why the best never stop getting better
How do the best become the best? Achieving and maintaining elite performance is extremely difficult. There will be setbacks along the way. Yet the best are always looking for ways to improve their performance. An example of this truth was evident in a call I had with some leaders from the University of Texas MD Anderson Cancer Center. I will be meeting with groups there in late April to work with them on how to provide a great patient and family experience. With all pre-calls, I do research into the organization. In healthcare, there is a lot of publicly reported data. It was no ...