Low turnover, high engagement not the same
Top leaders often say their company is about people. They may believe their focus on people is felt throughout the company. But do the frontline people feel the same way the top leader feels? And how does one measure this? Is it enough to say, We have a good culture because our employee turnover is low? Maybe yes and maybe no. In healthcare, certain areas have higher employee turnover than others. Some of these areas employ certified nursing assistants and food and environmental services workers. In these situations, lower turnover speaks highly about the effectiveness of the ...