Treating the symptom won’t fix the root cause. Dig deeper.
Are we treating the symptom or the cause? Leaders need to periodically ask this question when struggling with performance issues or less than optimal outcomes. Treating symptoms is important and cannot be ignored; however, it doesn’t take the place of finding the larger cause. Symptoms are a sign to look deeper into what is occurring. A symptom can be due to a situation not being addressed soon enough or in some cases at all. Treating symptoms can take so much attention that there seems to be no time to dig deeper. Yet a single root cause can impact multiple outcomes… and often, ...